Conditions for website and purchase
Introduction
Welcome as a customer to Etronix. Here we inform you about our conditions and routines.
By accepting these terms and conditions, you agree to enter into a legally binding agreement with Etronix Group International AB with company ID 559303-9869.
How to order from Etronix
We think it should be easy to do business with us. You can therefore of course shop directly in the web shop without pre-registration or approval from us.
You are welcome to order in one of the following ways, you choose what is most convenient for you:
- In the web shop
- Send your order to order@etronix.se
- Upload a file under Quick order
We only do business direct to corporate companies- no consumer sales.
As a business customer in Sweden, Denmark, Finland and the Baltic states, you can place your order with us. Normally, we can dispatch your order within all EU countries. We do not deliver outside the EU.
No matter how you order, we always review your order manually to avoid misunderstandings. We will contact you personally if we find anything unclear.
We send an email with order acknowledgment after manual processing. Please review the attached file carefully and contact us immediately if anything is wrong. The order acknowledgment from us forms part of our binding agreement.
Offer send from us before purchase
If you would like a quote before you order, we will of course arrange this. Contact us at sales@etronix.se or call +46 10 750 08 95.
The offer's validity period and other conditions appear in the offer. After the expiration date, the offer is no longer valid and must be renewed.
Etronix reserves the right to withdraw a quote.
Register account for more convenient management.
If you register an account before purchasing, your details will be saved and it will be faster to order next time. To register an account, click LOG IN at the top right of the page.
Once the account has been opened, you can update your information, view order history and create and save shopping lists and favorite lists. You access your account by clicking on your name when logging in.
Payment terms
You pay easily by card in the store.
Some regularly purchasing client have open up an account to us and will be invoiced.
We will choose prepayment as a standard policy for major clients in the EU-market.
Important about invoicing if applicable
Invoices must be paid according to the instructions on the invoice. The payment must be in our financing account on the due date. In case of late payment, a reminder fee and interest are charged without exception.
Invoices are always sent as pdf documents or electronically.
Don't forget to let us know if you have a special email for invoices.
Late payment interest and fee
In case of late payment, late payment interest of 24% per year and a reminder fee of EUR 10 will be charged. We accumulate smaller amounts and therefore late payment interest and fees may be charged long after late payment.
About our prices
All prices on the website are daily prices and are subject to change without notice.
- The base currency in the shop is EUR.
The total price for your order is summed up at checkout and an order summary is emailed directly after your order and is a preliminary price. You always receive a separate, final order acknowledgment when we have received and registered your order in our order system. Usually the price will then be exactly the same, but we reserve the right to adjust the price. We will contact you with any deviations for approval.
Prices in orders placed through standard purchase orders may differ slightly from published web prices due to technical reasons.
Deliveries and shipping costs
We choose a shipping company for each order. The most common shipping companies are DHL, TNT and UPS, but others may occur.
Our shipping prices correspond to "economy shipping" and do not include supplements such as local surcharges for long-distance locations. For express delivery, pls ask for a quote.
As a customer, you often know that shipping is expensive, and we have no way of specifying them on the website, but will find out when the shipping invoice comes from the shipping company. We therefore agree that we may post-debit this on a separate invoice afterwards.
Incorrect Shipping Address - Consequences
If you enter an incorrect address or postal code, Etronix will receive an invoice from the shipping company for tracking or return. We always post-charge this cost to the customer. The cost is the shipping company's charges and an administrative fee of EUR 50.
The customer alone is responsible for the correctness of the information when ordering.
Postcode must always be the postcode of the location address that physically applies to the street.
We also count as an incorrect shipping address if no one can receive the goods when the shipping company arrives. This additional cost is also charged to the customer as above.
Dangerous goods
Some of our products are classified as dangerous goods during transport. The transport cost for dangerous goods is higher than for ordinary goods, which also applies to return freight, which may be charged according to other conditions.
Etronix always complies with applicable legislation for the storage, handling and transport of dangerous goods. We care about staff and the environment.
Delivery time
The delivery time varies depending on what you order. Goods that are in stock in Sweden are normally delivered from us no later than two days after your order.
We offer a very large number of items (est. 40,000 pcs) and not everything is in stock with us. We order products from our sub-suppliers on a daily basis and we are then dependent on their stocking and shipping times.
The order acknowledgment always states the estimated delivery date from us. If it is a time-critical order, please contact us first.
Due to the current market situation, many products have longer or much longer delivery times than normal. Prices also change significantly more often than we have been used to for many years.
We try to send you an updated order acknowledgment if the planned delivery date deviates significantly from new information.
Partial deliveries
We do not make partial deliveries. The entire order is delivered when all items are available. Estimated delivery time is stated in the final order acknowledgment you receive from us. If, due to a long delivery time, you want to remove goods or cancel the entire order, please contact us at support@etronix.se. We may also contact you if we see that any item is preventing delivery.
Returns and complaints
Before returning or complaining, always contact us by phone +46 10 750 08 95 or email support@etronix.se. We do not pick up shipments that have been sent to the delivery point or against cash on delivery.
Delivery terms
Dispositive provisions can be found on this page, in our offers and specific agreements between us.
Between you as a corporate customer and us, our business is otherwise governed by Swedish law, including: Act (1915:218) on contracts and other legal documents in the area of property law, Purchase Act (199:931) and Act (2022:70) on reporting of payment times.
If you send us a purchase order and refer to your own purchase conditions, it is formally a request for quotation. In most cases, we accept your purchase terms within reasonable limits. When we have confirmed your order with reference to your order number, it is an acceptance of your terms. If we cannot accept your terms of purchase, we will contact you for dialogue.
When you pay by card, the terms and conditions between you, your card company and bank also apply.
After you receive your order, you have 14 days to let us know if you want to cancel your purchase.
Right of withdrawal only applies to standard items. Products that are ordered, manufactured or customized on your behalf have no right of withdrawal. Such products are marked in the quote and final order acknowledgment and may require your approval before your order is processed further.
If you want to cancel your purchase - send email to support@etronix.se
You will then get further instructions how to proceed.
- Return shipping is paid by you
- Returned goods must be in original packaging, unused and undamaged
Uncollected shipment is NOT an approved right of withdrawal. If a package is returned to us without you having collected it, the right of withdrawal does NOT apply according to law. You will be charged our original shipping, the return shipping and a handling cost of EUR 50.
Ownership of Website
The content of this website is owned, provided, updated and managed by the following companies:
Etronix Group International AB
Susvindsvägen 1 B
432 32 Varberg
Sweden
Company registration number: 559303-9869
VAT: SE559303986901
Telephone number: 010-750 08 95
E-mail address: sales@etronix.se
Intellectual property rights
The copyrighted material available on the website may not be used without the permission of the author. Users are thus not permitted to copy, distribute, commercially exploit, reproduce or otherwise benefit from such material.